TERMS and CONDITIONS OF WOOVEN DRY CLEANING
Each time a customer does business with Wooven Dry Cleaning, they signify that they accept these Terms and Conditions.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
BECAUSE WE ARE A GARMENT CARE BUSINESS THAT RELIES UPON THE HONESTY OF OUR CUSTOMERS AS TO WHAT ARTICLES HAVE BEEN PLACED IN THE GARMENT CARE BAGS OR DROPPED OFF AT OUR LOCATIONS WE MUST ADHERE TO STRICT LIABILITY LIMITS.
Wooven Dry Cleaning strives to give clients outstanding service and convenience. We give garments the best care possible by using modern equipment and products. We exercise the utmost care in processing articles entrusted to us and use only those processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for the inherent weakness of or defects in materials or workmanship that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, leather, silk, satin, double-faced fabrics, elastics, vinyl, polyurethane, or other delicate articles of clothing. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts, bells, brooches, fasteners, ornaments, pins, sequins, and zippers.
In processing garments we cannot guarantee against color loss and shrinkage or against damage to any type of fabrics or that stains can be removed.
Wooven Dry Cleaning has the right to modify these terms and conditions at any time.
Wooven Dry Cleaning offers two garment care services: Wash-Dry-Fold (WDF) which includes washing and heat drying of all garments and is charged on a per-pound rate; Special Care (SC) which includes Dry Cleaning, hand wash, hang dry, shirt service, and tailoring charged at a per-item rate.
For questions or to report a problem, contact a Wooven Dry Cleaning representative by e-mail at [email protected] or by phone at (954) 968-6657 during normal operating hours. For time-sensitive or urgent matters, please use the telephone. When using email there can be significant time delays between the time when messages are sent and when they are received and the order in which messages sent do not guarantee the order of their receipt. So please know that there may be technical reasons if we do not appear to be responding quickly to email communication or request.
BASIS AND ACCEPTANCE OF TERMS AND CONDITIONS:
Despite careful procedures and attention to detail, as with all services within the garment care industry, there is always a slight possibility that a garment may be damaged or lost or that a repair will not turn out as expected. When a customer alerts us that there has been a mistake or damage, we promptly investigate the matter, attempt to determine where things went wrong, and correct the problem. Sometimes, if a problem occurs despite strictly adhering to caring for garments according to garment care labels, it is the manufacturer that is responsible. However, we feel that, whatever goes wrong while we have your garments in our possession, you should be entitled to our help in resolving difficulties.
In order to create a uniform policy with our customers, we base these Terms and Conditions and limits on compensation on well-established national and international industry policies and guidelines.
We ask that customers review these Terms and Conditions that describe how Wooven Dry Cleaning resolves problems. These Terms and Conditions are subject to change. And although we make the effort to alert customers of changes in these Terms and Conditions, it is the customer’s responsibility to check back regularly to read them prior to doing business with us.
NOTIFICATION PERIOD FOR CLAIMS: Orders are entered into our delivery system by customer service representatives, by customers through the Internet, or by delivery-service personnel when, upon arriving at locations designated by customers as service points or our drop off store, where they are able to pick up previously unscheduled garment bags or containers or scheduled pick up at our drop off stores. Orders are noted as delivered back when they are returned to the drop off stores where the customer left the order or designated service point or given to a customer’s agent such as a concierge or housemate at or near a service point. If a pickup has been scheduled and is not at the designated service point for our driver to collect, or if the presence of a customer or customer’s agent prevents a pickup, the pickup is entered into our delivery system as a missed pickup. It is mutually agreed that we have returned the order to you when our delivery system confirms that the order was left at your residence, with you, or with an agent such as a concierge or housemate at your service point. All claims are to be brought to our attention via writing at the address below no later than two (2) business days after our delivery system indicates that we have returned your order to you or notified you of the inventory of the garment bag. There will be NO exceptions. Customers are required to promptly examine returned articles upon receipt of the articles from us. Wooven Dry Cleaning assumes no responsibility for items or orders that are lost, stolen, or relocated before we attempt pickup or after they are delivered back.
UNCLAIMED ARTICLES: Items that have not been claimed within Fourteen (14) business days of being cleaned or otherwise processed are stored for at least two additional weeks. After that, if a customer doesn’t show up items will be stored at Wooven’s storage for 5 additional months at the rate of min. $5 and max $150 a month for each piece. After this period (6 months total) items will be disposed of.
Please pay attention that Wooven liability is limited and based on actual cleaning costs charged by Wooven and is exclusive of the cost or value of the garment(s) damaged during the cleaning process. In the case of missing or lost garments, Wooven will exhaust all possibilities to find or recover the missing item(s). Wooven will have 30 calendar days to locate any missing or lost item. If after 30 days the garment is not recovered, Wooven will compensate up to twice the cost of cleaning, regardless of the value or replacement cost of the garment. Wooven Dry Cleaning will not be responsible for any reparation beyond twice the cost to clean the garment.
In case a customer is not satisfied with the quality of cleaning, Wooven will perform one (1) re-cleaning of the garment at no additional charge to the customer.
If these amounts are not acceptable, it is strongly advised that you list your valuable garments with your homeowner’s insurance policy or review our insurance process below.
INSURANCE: In order to provide additional protection for your most valued garments, Wooven Dry Cleaning offers insurance that can protect against damage or loss. The insurance is offered at an additional cost which is determined by our valuation specialist. The cost of the insurance will be based on the garment’s value and the risk of cleaning. Wooven will not offer insurance greater than the valuation amount regardless of sentimental or other reasons. Additionally, Wooven reserves the right to deny insurance coverage for garments deemed high risk.
All garment valuations must be performed at our Pompano Beach location and should be scheduled in advance. Please call 954-968-6657 to schedule a garment valuation and insurance inspection.
PICKUP AND DELIVERY: Wooven Dry Cleaning does its best to pick up on time and deliver back on time or earlier. We are not responsible for service delays or failures due to unforeseen events such as weather, traffic, road emergencies, accidents, truck breakdowns, telecommunications failures, computer malfunctions, production delays, blockage of access, or other problems not within our control. Informing you of pickup or delivery back successes or problems is a courtesy but is not guaranteed.
Wooven Dry Cleaning takes every means possible to offer secure service to in-home locations, to designated service points, or to designated agents such as concierges or housemates. Delivery personnel does not leave items when they are unable to access a customer’s location, leave packages with a customer, a customer’s designated agent, or at the exact delivery service point specified by the customer. Our delivery system notes orders as undeliverable when circumstances beyond our control prevent delivery to persons or locations specified by our customers.
SHIPPING: As a service to some of our remote clients, we may agree to ship items by a carrier such as FedEx or UPS. Wooven Dry Cleaning claims no liability and offers no warranties or protections against loss or damage during shipping; however, FedEx and UPS automatically protect every shipment against loss or damage up to $100.00. Some restrictions apply and we urge you to read the policies of each shipper.
Each shipper has strict time limitations. Be sure to inspect your item(s) for damage immediately upon receipt and advise us if your item has not arrived on the date expected.
Customers may, at their expense, request additional insurance up to maximums allowed by each shipper. If additional insurance is required, please contact us for details. Wooven Dry Cleaning may require additional insurance before agreeing to ship certain expensive items.
All claims against loss or damage must be filed directly with the carrier. Wooven Dry Cleaning will assist customers with claims by providing tracking information and any shipping details required. However, Wooven Dry Cleaning will not be responsible for denied or reduced claim settlements.
In cases of loss or damage, Wooven Dry Cleaning will refund to the customer the actual cost of shipping only if the customer has originally paid Wooven Dry Cleaning for shipping and Wooven Dry Cleaning has received a refund from the shipper. The refund amount will be the lesser of the amount paid for shipping by the customer or the amount received as a refund from the shipper.
INSPECTION, DAMAGE, AND REPAIR: All articles are inspected before, during, and after production and damages noted at each stage. Damages include, but are not limited to, problems such as missing buttons, trim, discoloration, bleach spots, rips or tears, frayed materials, and ground-in filth. We may refuse to process items that, in our opinion, are not good candidates for garment care. For customers that have not selected Wooven’s auto alteration option, a repair will only be made after authorization is received and confirmed by the Customer Service Department.
TRIM AND ADORNMENTS: Although we disclaim any and all responsibility for trimmings, including but not limited to buckles, beads, buttons, belts, bells, brooches, fasteners, pins, and sequins, we do take preventive steps to protect such items during the cleaning process where damage, including but not limited to breaking, coming loose, tearing, or melting may occur. Preventive steps have greatly reduced but not eliminated these problems, which are often related to manufacturer and material defects. When a problem does arise we will do our best to deal with manufacturers and retailers and try to fix, find, replace or otherwise correct an issue but do not guarantee 100% satisfaction or offer any compensation.
MISSING OR DAMAGED CONTENTS: Wooven Dry Cleaning takes extraordinary steps prior to laundering and dry cleaning to search all garments in hopes to find, remove, and return non-garment items such as cameras, cash, cell phones, flashlights, gum, jewelry, lipstick, makeup, markers, mascara, pens, pins, watches, etc. However Wooven Dry Cleaning takes no responsibility, financial or otherwise, for items that you claim were submitted with an order, items not found by us prior to laundering or dry cleaning garments, items damaged or destroyed during laundering or dry cleaning, or damages to garments from such items.
SMALL HOLES APPEARING AFTER DRY CLEANING: This problem often occurs after garments have been left undisturbed for long periods of time and are then cleaned. This phenomenon is most commonly seen in the Fall when people decide to dry clean/launder garments that have been stored. This issue is discussed in standard fabricare references such as Everett Childers’ The Master Drycleaners Notebook. Because holes are not apparent prior to cleaning, customers often assume that the process of dry cleaning/laundry or the mishandling of garments has caused damage. Neither is true. This type of damage is caused by creatures of nature such as the larvae of clothes moths, which, in the darkness of closets and storage areas, attack and destroy garment fibers. The small holes, revealed after dry cleaning, are usually located in the armpits, the front, and the lap areas of garments most often made from fabrics containing proteins such as cotton, felt, fur, hair fibers, linen, silk or wool. The best way to prevent this problem is to dry clean clothes before putting them away for extended periods of time and to avoid having them placed near garments that have been worn but not dry cleaned. Dry cleaning /laundry removes particulates and residue such as food, drink, sweat, and skin cells – all of which increase the likelihood that fabric will be attacked. Immersion of garments into dry cleaning chemicals kills creatures such as moths and their larvae but does not eliminate their return. Garments may be stored in airtight enclosures containing mothballs. As moth balls evaporate within an airtight container, the vapors can reach a concentration sufficient to kill moths and their larvae. Cedar oil vapor kills only young larvae and cedar closets or blocks have a useful life of about three years. Because of environmental restrictions, mothproofing treatments are no longer used throughout the dry cleaning industry. If a garment suffers from moth damage, Wooven Dry Cleaning can assist the customer in getting the garment repaired or rewoven. However, because moth damage is an Act of Nature and not caused by Wooven Dry Cleaning, no compensation for this type of damage is offered. If a factory expert concludes that a hole is a moth or creature damage and a customer disputes that analysis, the customer may elect to pre-pay to have the garment sent to and evaluated at an independent laboratory such as International Textile Analysis Laboratory. If laboratory tests conclude that the garment was damaged by Wooven Dry Cleaning, then Wooven Dry Cleaning will provide maximum reparation for the garment as indicated in “LIMITED LIABILITY” above. If Wooven Dry Cleaning is found not responsible for the problem, the damage was from a creature of nature, the customer is responsible for handling charges and is not entitled to reparation.
DAMAGED WASH-DRY-FOLD: By the nature of the WDF service, we do not check the condition of garments prior to cleaning. These garments presented for WDF are cleaned and returned as-is. We do not accept any liability or responsibility to claims of damage created by the WDF process.
MISSING WASH-DRY-FOLD: Wooven Dry Cleaning assumes no responsibility for garments claimed to be missing from our Wash Dry Fold service. Although every Wash Dry Fold order is processed individually, it is not an inventoried service. Our tracking system of garments through the Wash Dry Fold process is among the most advanced in the industry. But, unlike our Dry Cleaning Service, Wooven Dry Cleaning does not identify and track each individual garment through the Wash Dry Fold process.
ALLERGIES: We take the utmost care in dealing with allergies but we cannot guarantee and will accept no responsibility for an allergic reaction caused by the soaps and chemicals we use. The same “no responsibility” applies to allergic reactions caused by soaps or chemicals that you have stated you are allergic to.
MACHINE PRESS VERSUS HAND IRON: There are additional time and labor involved in hand ironing which is reflected in our listed prices. Although a preference for machine pressing may be made, it is not always possible to know if an item will be able to be machine pressed. For instance, certain smaller or fitted shirts may require hand ironing due to their size, trim, or material and if these items were to be machine pressed they would disfigure or tear. We reserve the right and you agree to allow us to hand iron any garment which, in our discretion would be damaged if machine pressed. You grant us this right even if your preferences were for machine pressing. In addition, you agree that we may charge you the “hand-finished” costs for hand ironing.
TAILORING AND ALTERATIONS: We make no warranties on tailoring or on alterations based on customer-supplied measurements, markings, or instructions. By supplying measurements, markings, or instructions, a customer accepts full responsibility for requested tailoring of garments and results – even if the garment does not fit afterward or cosmetic result is not, in the opinion of the customer, as desired.
MINIMUM ORDERS: For free pick-up and delivery, the minimum order for laundry service, Wash Dry Fold (WDF) is 20 LBS; the minimum order for dry cleaning service is $50.00. Please refer to the Pricing Page on the Wooven Dry Cleaning Web Site for more information or contact customer service for details.
HONESTY: You are responsible for returning to your driver or your local Wooven Dry Cleaning store any incorrectly delivered garments or products. Although our automated systems have shown 99.9% accuracy, loopholes and human error (production, concierges, customers) can occur. If you receive another customer’s item(s), please call us immediately at (954)968-6657 to advise us of the incorrect garment and to arrange its return. If you do not return a mis-delivered item, either because you want to keep it, hold it for ransom, or because you’ve thrown it out then we will seek appropriate compensation and support our claim with tracking records.
DISCOUNTS, PROMOTIONS, COUPONS, and SPECIAL OFFERS: Discounts, promotions, coupons, and special offers are limited to one per address and may be restricted to single-use. Copies are not valid.
ARBITRATION: If, in the event that we cannot reach mutual agreement settling a dispute, you agree that any and all controversy or claims arising out of or relating to these Terms & Conditions of Wooven Dry Cleaning shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and not be subject to appeal. The arbitration shall be conducted in Florida and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, Wooven Dry Cleaning may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.
FALSE CLAIMS AGAINST WOOVEN DRY CLEANING: You agree to indemnify and hold harmless Wooven Dry Cleaning, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines, and expenses (including attorney’s fees and costs) arising out of or relating to any false claims including, but not limited to, alleging violation of state or federal law, of credit or banking rules or regulations, of falsifying billing or charges, or any matters intended to harm the reputation of Wooven Dry Cleaning.
INDEMNIFICATION: You agree to indemnify and defend Wooven Dry Cleaning against all claims, cause of action, damages, judgments, costs or expenses, including attorney fees and other litigation costs, which may in any way arise from false claims against Wooven Dry Cleaning.
SERVICE POINTS: In providing access to any service point or selecting service to any service point such as “inside apartment door,” you agree to exonerate, indemnify and hold harmless Wooven Dry Cleaning, its officers, directors, shareholders, employees, suppliers, and affiliates, from and against all claims, losses, damages, costs, fines, lawsuits, actions, judgments, and expenses (including attorney’s fees and costs) arising out of or relating to intentional, unintentional or negligent acts or omissions, occurring inside, outside, around, or within your building, apartment or dwelling.
END OF TERMS OF SERVICE
If you have any questions or concerns regarding this agreement, please contact us at [email protected] or by telephone during regular business hours at (954) 968-6657.